Privacy Policy

Personally Identifiable User Information

We only hold the data necessary to offer the services provided on our website allowing users to purchase our products. We store user data to allow us to offer user accounts, keep track of customer orders and to contact you in the advent of product returns, refunds and provide new account passwords upon request. The only personally identifiable user information we store is NAME, ADDRESS, PHONE NUMBER and EMAIL. All PASSWORDS are encrypted. If you would like us to delete your account or customer information please contact us and we will PERMANENTLY DELETE this from our database.

Stripe Payments

Please note that ALL PAYMENTS are taken securely off site via our payment service provider Stripe and NO CARD DETAILS are stored by us. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Once Stripe have successfully processed your payment you will be automatically directed back to our website. You will receive an email from us to confirm your order and also an email from Stripe to confirm payment receipt. Please see the Stripe Privacy Policy for more details.

Klarna Payments

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Newsletter & Marketing Emails

We may send emails to existing customers or prospective customers who have chosen to opt-in either via our newsletter sign-up form or the opt-in tick box when creating a new account or purchasing goods on our store. If you have requested to opt in you will be sent an email requesting confirmation of your decision to do so. Any emails sent will be regarding products or services directly provided by us and we NEVER sell, rent or exchange mailing lists with any other companies or organisations. All emails sent by us will be clearly marked as originating from us. All data we collect with regards to our newsletter service including NAME and EMAIL ADDRESS, will be stored securely with our email marketing service provider MailChimp.

All such emails will include clear instructions on how to unsubscribe from our email service and any future emails. You can either click on the unsubscribe link from an email you have received from us or alternatively contact us directly and we will remove you from the mailing list.

Contact Us

If you have questions about your personal data or our privacy policy, please contact us by email at orders@focist.com or write to us at Wynfield Group Limited, Wynfield, 14 Grange Road, Ringwood, BH24 2QE.